Welcome!

Stuffed Olives, Cured Olives, Olive Spreads, Dirty Martini MixCheese, wine and olives...three California products, three favorites of connoisseurs worldwide, three delicious partners. And now, M&CP Farms, of Orland, California, has introduced a gourmet olive at a reasonable price. This new olive label, Penna Olives, will be known as "California's Everyday Specialty."

 

 

 

 

Policies

We want to make sure that your experience with our company is a pleasant one. The following policies demonstrate our commitment to your satisfaction. If you do not find your concern addressed on this page, please feel free to contact us. Call (530) 865-9810 or email us - greatolives@greatolives.com

Returns and Refunds | Shipping | Privacy

Returns and Refunds

We do not offer refunds if you dislike the taste of the product. If you are not familiar with the Old World curing and spicing methods used with our olives, we suggest you try ordering just one jar each of different types. If you are as thrilled with our product as we hope you will be, you can then order larger quantities.

To return an item to our company, please follow the steps below:

  • Call our Customer Service department [(530) 865-9810] for a RA (Return Authorization) number (Returns without this number will receive no refund.) We only give authorization for unopened-undamaged products. If your product arrives damaged, contact the shipper immediately to file a claim. All damage claims must be made on the day of delivery. Claims made at any other time will not be honored.
  • Repack the product in the original shipping container you received the product from us in.
  • Mark the carton with the RA number clearly, next to the shipping label.
  • We do not accept packages shipped freight collect.

Send your returns to:

M & CP Farms
Attn: Returns
3986 County Road NN
Orland, CA 95963

We do not refund your original shipping charges. The returned merchandise will be credited to your credit card.

Any legal matters arising out of any transaction shall be governed by the laws of the State of California, USA.

Legal jurisdiction for all matters shall be the State of California and venue shall be the County of Glenn, State of California, USA.

Incorrect shipping addresses are subject to a $20.00 charge.

We reserve the right to ship your order via a different shipper than you selected, if necessary, in order to meet your delivery requirements.

Thank you. If you have any questions, please call us at (530) 865-9810 or e-mail us at greatolives@greatolives.com.

Shipping

We use FedEx almost exclusively. The default shipping method is FedEx Ground in the continental United States, that means the contiguous 48 states. We also offer FedEx 2 Day, FedEx First Overnight and FedEx Express Saver. We do not ship to P.O. Boxes.

Our rates are very reasonable, and are figured according to weight and box size. We include a small handling fee to cover our costs for labor and packaging material.

We do not offer low prices on our products only to then profit on shipping and handling fees, because we want your business again.

If you want to see how reasonable our rates are, you can start a shopping cart with a product, put your information in and see what the rate is, then empty the cart (unless we've convinced you, of course.)

The shipping costs do go down as a percentage of your total when you order more items. This is true of any cost based shipping system.

Most in-stock items should arrive on your doorstep 3-10 business days after receipt of your order. That means weekends and holidays do not count as business days. And if you live on the east coast, the shipping alone can take up to 7 business days, so it could be as long as 14 business days for delivery.

Privacy

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (i.e., shipping your products to you or notifying you of problems/updates with your order), or if we are legally required to do so.

We are happy to provide further details of our privacy policies. For more information, call us at (530) 865-9810.